Refund policy

Returns & Refunds Policy

Last updated: July 22, 2025

We want you to love your Bolsetta purchase. If something’s not right, we’re here to help.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible, your item must be:

  • Unused, unworn, and in the same condition you received it

  • In its original packaging, with tags attached

  • Accompanied by a receipt or proof of purchase

How to Start a Return

Email us at support@bolsetta.com to initiate a return. Please include:

  • Your order number

  • A brief description of the issue (if any)

  • Photos if the item is damaged or incorrect

Once approved, we’ll send you:

  • A prepaid return shipping label

  • Step-by-step instructions for sending your item back

Please note: Returns sent without prior approval may not be accepted.

Return packages should be sent to:

Bolsetta Returns

827 Lincoln Avenue, Suite B7

West Chester, PA 19380, USA

Non-Returnable Items

We cannot accept returns on:

  • Final sale items or gift cards

  • Custom or personalized products

  • Opened or used personal care items (e.g., beauty tools)

  • Perishable goods, flammable liquids, or hazardous materials

If you’re unsure whether your item is eligible, feel free to ask—we’re happy to clarify.

Exchanges

Need a different item? The fastest way is to place a new order and return the original once approved. That way, you’ll get your replacement faster and minimize delays.\

Damaged or Incorrect Items

If your order arrived damaged or incorrect, contact us within 7 days of delivery. We’ll make it right—whether that means sending a replacement, issuing a refund, or providing store credit.

EU Customers: 14-Day Cooling-Off Period

If your order ships to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason—no questions asked. Items must be unused, with original tags and packaging, and proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status.

  • Approved refunds are issued to your original payment method within 10 business days

  • Your bank or card issuer may take a few additional days to post the funds

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at melissa@jtb-products.com.

Questions?

We’re here to help. Reach out anytime at support@bolsetta.com.